Error Code: 131042 – Payment Method Issue #
Error Message #
“Message failed to send because there were one or more errors related to your payment method.”
What This Error Actually Means (No Sugarcoating) #
This error has nothing to do with LandinChat payments.
It means Meta cannot charge you for WhatsApp conversation fees, so Meta blocks message delivery.
If Meta can’t charge → messages won’t go out, no matter what tool you use.
Common Reasons for Error 131042 #
One or more of the following is true:
- ❌ No payment method added inside Meta WhatsApp Manager
- ❌ You assumed paying LandinChat covers WhatsApp fees (it does NOT)
- ❌ Payment method added to the wrong WhatsApp Manager
- ❌ Tax / business details not completed after adding the card
- ❌ Facebook Business Manager is not verified
- ❌ WhatsApp Manager is restricted or suspended
Important Truth (Read This Carefully) #
LandinChat only provides the platform.
Meta charges separately for every WhatsApp conversation.
If Meta billing is broken → your messages will fail, guaranteed.
Solution 1: Verify Payment Method in Meta WhatsApp Manager #
Step 1: Open Meta Payment Settings #
- Log in to Meta Business Manager
- Select the correct Business Manager (very important)
- Go to Billing & Payments
⚠️ Only the Business Manager Owner can do this.
Step 2: Locate Your WhatsApp Business Account #
- Under Accounts, click WhatsApp Business Accounts
- Identify the WhatsApp Manager connected to WhatsAppKaro
- Make sure you’re not checking the wrong account (this is a common mistake)
Step 3: Add / Verify Payment Method #
If no payment method exists:
- Click three dots (•••) → View details
- Complete both steps below:
✅ Add Payment Method #
- Credit card or debit card (international enabled)
✅ Complete Tax & Business Info #
- Indian businesses must enter GST
- Missing tax info = payment setup incomplete
Until both are done → Meta treats billing as invalid.
Solution 2: Verify Facebook Business Manager #
If payment is added and messages still fail, your Business Manager is likely unverified.
Step 1: Open Security Center #
- Go to Meta Business Security Center
- Select the correct Business Manager
Step 2: Check Verification Status #
- ✅ If verified → you’ll see “Verified”
- ❌ If not → you’ll see “Start Verification”
Click Start Verification, submit documents, and wait 24–48 hours (sometimes longer).
⚠️ Unverified businesses often face:
- Message failures
- Low trust score
- Sudden restrictions
If the Error Still Persists #
Then the issue is likely one of these:
- WhatsApp Manager is temporarily suspended
- Business violated WhatsApp policies earlier
- Card declined by bank (international payments disabled)
- Incorrect country or tax mismatch
At this point, no automation tool can fix it — only Meta can.
Final Reality Check #
- ❌ This is not a LandinChat bug
- ❌ This is not a template issue
- ❌ This is not a chatbot issue
👉 This is a Meta billing + verification issue.
Fix Meta → LandinChat works instantly.
Frequently Asked Questions (FAQ) #
1. What is WhatsAppKaro? #
LandinChat is a WhatsApp Business API–based automation and broadcasting platform that helps businesses send bulk messages, automate replies, run chatbots, and manage customer conversations at scale.
2. Is LandinChat an official WhatsApp Business API solution? #
Yes. LandinChat works only with WhatsApp Business API, not the normal WhatsApp or WhatsApp Business App.
This ensures:
- High deliverability
- Compliance with Meta policies
- No random bans like unofficial tools
3. Can I use my normal WhatsApp number with WhatsAppKaro? #
No.
You must use a new phone number that:
- Is not connected to WhatsApp or WhatsApp Business App
- Will be used only for WhatsApp Business API
Once a number is onboarded to API, it cannot be used on the mobile app again.
4. Will my WhatsApp number get banned? #
If you follow the rules — no.
Bans happen only when users:
- Message without user consent
- Send spammy or misleading content
- Ignore quality ratings and frequency limits
LandinChat follows Meta’s official rules, so bans only occur due to wrong usage, not the platform.
5. Do customers need to save my number to receive messages? #
No.
With WhatsApp Business API, you can message users even if they haven’t saved your number, as long as:
- They have opted in
- You use approved message templates
6. What is opt-in and why is it mandatory? #
Opt-in means the user has explicitly agreed to receive WhatsApp messages from you.
Examples of valid opt-in:
- Website checkbox
- Lead form consent
- WhatsApp keyword like “START”
- Payment or order confirmation consent
Without opt-in, messaging can damage your quality rating.
7. Can I send bulk WhatsApp messages? #
Yes, but within WhatsApp limits.
Messaging limits depend on your WhatsApp tier:
- Trial: 250 users/day
- Tier 1: 2,000 users/day
- Tier 2: 10,000 users/day
- Tier 3: 100,000 users/day
- Tier 4: Virtually unlimited
Tiers increase automatically based on usage and quality.
8. What are message templates? #
Templates are pre-approved WhatsApp messages required when:
- Messaging users for the first time
- Messaging after the 24-hour window
There are two types:
- Utility (order updates, alerts)
- Marketing (offers, promotions)
Templates must be approved by Meta before use.
9. What is the 24-hour WhatsApp rule? #
When a customer messages you:
- You get 24 hours to reply freely
- After 24 hours, only approved templates can be sent
LandinChat shows this window clearly so you don’t violate the rule.
10. Are WhatsApp messages free? #
No.
WhatsApp charges per conversation, not per message. Pricing depends on:
- Conversation type (Marketing, Utility, Service)
- User’s country
⚠️ WhatsApp charges are separate from LandinChat pricing and are paid directly to Meta.