Spam messages waste time, clutter your inbox, and slow down real customer conversations. LandinChatallows you to block incoming messages from specific users while still keeping full control over outbound communication.
This feature is designed for support efficiency, not user punishment.
Why Block Users? #
Blocking is useful when a contact:
- Sends repetitive or irrelevant messages
- Spams promotional content
- Distracts support agents from real customers
- Adds no business value
Blocking helps you keep your inbox clean, professional, and actionable.
What Blocking Actually Does (Important) #
Blocking in LandinChat is one-way control, not a full WhatsApp ban.
After blocking a user: #
- ❌ They cannot send you messages
- ✅ You can still send broadcasts to them
- ✅ Their number remains in your subscriber list
- ❌ They receive no notification about being blocked
This is intentional. It prevents escalation and avoids user backlash.
Prerequisites #
Before blocking a user, ensure:
- Your WhatsApp Business API is active in WatsAppKaro
- The contact is already visible in Live Chat
- You’ve identified the user as spam or non-productive
Blocking should be deliberate, not emotional.
How to Block Incoming Messages #
Step 1: Identify the Spam Contact #
- Open Live Chat
- Review the message history
- Confirm the user is sending irrelevant or spam messages
Don’t block genuine customers just because they’re annoying. That’s bad ops.
Step 2: Block the User #
- Go to Live Chat
- Open the user profile
- Click Block User
- Confirm the action
That’s it. Blocking is instant.
What Happens After Blocking? #
Communication Rules #
- User messages no longer reach your inbox
- Your team won’t see new messages from them
- You retain full outbound control (broadcasts, templates, flows)
This keeps support clean without breaking marketing workflows.
When You SHOULD Block Users #
- Fake leads
- Automated spam bots
- Non-stop self-promotion
- Abusive or irrelevant messaging
When You SHOULD NOT Block Users #
- Paying customers
- Confused leads
- Users asking repetitive but valid questions
Use labels + automation first. Blocking is the last step, not the first.
Frequently Asked Questions (FAQs) #
1. Can blocked users still receive my broadcasts? #
Yes. Blocking only stops incoming messages, not outbound broadcasts.
2. Is blocking permanent? #
No. You can unblock a user anytime.
3. Will the user know they’re blocked? #
No. WhatsApp does not notify users when they are blocked in this way.
4. Does blocking affect my quality rating? #
No, directly it doesn’t.
But blocking can reduce negative interactions, which helps indirectly.
5. Should I block users to avoid Meta penalties? #
No. Blocking is not a deliverability hack.
Fix your messaging strategy instead.
6. Can blocked users reply to template messages? #
No. Replies won’t reach your inbox while the block is active.
7. Is blocking the same as deleting a subscriber? #
No. The contact still exists in your system.
8. Can I automate blocking? #
No. Blocking is manual to prevent misuse.
Final Reality Check #
Blocking is an operational hygiene tool, not a growth strategy.
If you’re blocking too many users, the problem isn’t spam — it’s your targeting or messaging.