This guide explains how to automatically send Shopify order notifications to WhatsApp using LandinChat’s Webhook Workflow.

Once set up, every new order placed on your Shopify store will trigger a WhatsApp message to the customer with order details—no manual work, no delays.

What You’ll Achieve #

• Instant WhatsApp order confirmation
• Fully automated via webhook
• Zero manual follow-ups
• Works in real time with Shopify

Prerequisites (Don’t Skip This) #

Before starting, you must have:

• Active LandinChat account
• Connected WhatsApp Business API number
• Shopify store with admin access
• Approved WhatsApp message template
• Customer phone numbers collected at checkout

If any of these are missing, this setup will fail.

Step 1: Create a WhatsApp Order Notification Template #

1. Log in to LandinChat
2. Go to Bot Manager → Message Templates
3. Create a new template (Utility category recommended)
4. Use exactly these variables:
   • {{1}} → Product List
   • {{2}} → Total Price
   • {{3}} → Estimated Delivery Date
5. Save and submit the template for approval

⚠️ Important:
Do not add promotional content. Order notifications must stay transactional.

Step 2: Create a Webhook Workflow in LandinChat #

1. Go to Webhook Workflow
2. Click Create Workflow
3. Enter a clear name
   Example: Shopify_Order_Confirmation
4. Select:
   • WhatsApp account
   • The approved message template
5. Click Create Workflow

LandinChat will generate a Webhook URL.

👉 Copy this URL. You’ll need it in Shopify.

Step 3: Connect the Webhook to Shopify #

1. Log in to Shopify Admin
2. Go to Settings → Notifications
3. Scroll to Webhooks
4. Click Create Webhook

Fill the form:

• Event: Order creation
• Format: JSON
• URL: Paste the Webhook URL from LandinChat

Click Save.

At this point, Shopify knows where to send order data.

Step 4: Capture & Map Shopify Webhook Data #

1. Go back to LandinChat → Webhook Workflow
2. Click Capture Webhook Response
3. In Shopify, click Send Test Notification
4. Wait for data to appear inside LandinChat

Now map fields correctly:

• Phone Number → shipping_address.phone
• Total Price → total_price
• Product List → line_items
• Estimated Delivery Date → created_at

Click Save Workflow.

If mapping is wrong, messages will not send.

Step 5: Test the Entire Flow #

1. Place a test order on Shopify
2. Go to LandinChat Reports
3. Order status will move:
   • Pending → Completed
4. Check the customer’s WhatsApp

If everything is correct, the order notification will arrive instantly.

Common Mistakes to Avoid #

• Using marketing templates for order updates
• Incorrect phone number mapping
• Template variables not matching webhook data
• WhatsApp number not connected
• Webhook workflow not saved or active

Most failures come from bad mapping, not Shopify.

Frequently Asked Questions (FAQs) #

1. What if the webhook doesn’t capture data? #

• Confirm the Webhook URL is correct
• Click Send Test Notification again in Shopify
• Refresh Webhook Workflow in LandinChat

2. Can I customize the WhatsApp message? #

Yes. Edit the template content, but don’t change variable structure unless you remap fields.

3. What if WhatsApp messages are not delivered? #

• Check WhatsApp API connection
• Ensure the workflow is active
• Verify the customer phone number includes country code

4. Can I trigger messages for other Shopify events? #

Yes. You can create separate workflows for:

• Order fulfillment
• Order cancellation
• Refunds
• Shipping updates

5. Do I need a paid WhatsApp API? #

Yes. WhatsApp does not allow automated messages without the Business API.

6. Will this work for COD orders? #

Yes, as long as a phone number is present at checkout.

7. Can I send messages to admin instead of customers? #

Yes. Map the phone number to a fixed admin number instead of customer data.

8. Is this real-time? #

Yes. Messages are triggered instantly when Shopify fires the webhook.

9. Does this affect WhatsApp pricing? #

Yes. Each notification opens a utility conversation and is billed by WhatsApp.

10. Is coding required? #

No. This setup is 100% no-code.