Handling complex customer conversations manually doesn’t scale. Forms kill engagement. Static chatbots feel dumb.
User Input Flow in LandinChat Webchat solves this by letting your chatbot ask questions step by step, validate responses, store data, and branch conversations intelligently — all inside a chat interface.
If you’re still using one-message bots, you’re doing automation wrong.
What Is User Input Flow? #
User Input Flow is a chatbot mechanism that collects structured data from users through conversational prompts instead of forms.
It allows your Webchat bot to:
- Ask sequential questions
- Capture validated user inputs (email, phone, choices, text)
- Store responses in custom fields
- Change conversation paths based on answers
This is how you build real conversations, not autoresponders.
Key Features of User Input Flow #
1. Structured Data Collection #
Capture inputs like:
- Name
- Phone number
- Preferences
- Business details
All without leaving the chat.
2. Conditional Conversation Logic #
Change the next question or response based on:
- User selection
- Input type
- Previous answers
This avoids irrelevant questions.
3. Real-Time Personalization #
Use collected data immediately inside:
- Replies
- CTAs
- Follow-ups
- Sales flows
No delays. No sync issues.
Why Use User Input Flow in Webchat? #
Because it replaces three broken things:
- Long forms
- Manual qualification
- Human-first support
Real benefits:
- Faster responses
- Higher completion rates
- Cleaner lead data
- Lower support load
- Better sales qualification
If your chatbot can’t collect usable data, it’s useless.
Common Use Cases That Actually Work #
Customer Support #
Guide users step by step instead of dumping FAQs.
Lead Qualification #
Ask budget, requirements, timeline—then route correctly.
Appointment Booking #
Collect details before passing to sales or calendar.
Product Recommendation #
Ask preferences → suggest relevant products.
Onboarding Flows #
Collect setup info once, reuse everywhere.
How to Set Up User Input Flow in LandinChat Webchat #
Step 1: Access Bot Manager #
- Log in to LandinChat Dashboard
- Go to Bot Manager
- Select your Webchat bot
Step 2: Create an Input Flow #
- Navigate to User Input Flow
- Click Create
- Name the flow clearly (e.g.,
lead_qualification_flow)
Step 3: Add Questions #
For each step:
- Choose input type (Text, Email, Number, Choice, etc.)
- Set validation rules
- Decide where to store the response:
- Custom Field
- Google Sheets
- Webhook
Bad data collection = useless automation. Validate everything.
Step 4: Configure Logic #
- Add conditions based on responses
- Route users differently depending on answers
- End or escalate when needed
This is where “complex” conversations actually happen.
Step 5: Test Thoroughly #
- Run the flow yourself
- Enter wrong inputs on purpose
- Check data storage
- Verify branching logic
Never deploy untested flows. Ever.
Step 6: Monitor & Improve #
- Review collected data
- Identify drop-off points
- Simplify questions if users abandon
Optimization is mandatory, not optional.
Tips to Optimize User Input Flow #
- Ask one thing at a time
- Keep questions brutally clear
- Avoid unnecessary questions
- Use choices instead of free text where possible
- Always include a fallback or exit option
If users feel trapped, they’ll bounce.
Key Takeaway #
User Input Flow turns your Webchat bot from:
“Reply machine”
into
Conversation engine
If you want:
- Better leads
- Smarter automation
- Fewer support tickets
This is non-negotiable.
Frequently Asked Questions (FAQs) #
1. Is User Input Flow better than forms? #
Yes. Completion rates are significantly higher in chat-based flows.
2. Can I validate inputs like email or phone? #
Yes. Input types support validation rules.
3. Where is the data stored? #
You can store it in:
- Custom fields
- Google Sheets
- External tools via webhooks
4. Can I branch conversations based on answers? #
Yes. That’s the whole point of User Input Flow.
5. Can this work without human agents? #
Yes. You only escalate when required.
6. Is this available for Webchat only? #
Primarily Webchat, but logic can be reused across channels.
7. What’s the biggest mistake people make? #
Asking too many questions upfront.
8. Can I reuse the same flow? #
Yes. Clone and adapt it for different campaigns.
9. Does this integrate with CRMs? #
Yes, via webhooks or sheet sync.
10. Who should use User Input Flow? #
Anyone doing:
- Lead generation
- Support automation
- Sales qualification
- Onboarding