LandinChat Onboarding Step-by-Step Guide

Before You Start (Required)

Before starting verification:

  • You must be an Admin of the Meta Business Manager

If your number is not yet connected, complete that step first.

Step-by-Step: Verify Meta Business Manager

Step 1: Go to Meta Security Center

  1. Log in to Meta Business Manager
  2. Open Business Settings
  3. Navigate to Security Centre

Step 2: Select Your Business Account

  • Choose the business account you created for WhatsApp
  • This will open the verification section for that business

Step 3: Start Business Verification

  • Under Business Verification, click Start Verification
  • If the option is disabled, check that:
  • You are an Admin
  • Required business details are not missing

Step 4: Provide Business Details

  1. Select Country
    Choose the country where your business is legally registered
  2. Enter Business Information
    Provide accurate details:
    • Legal Business Name
    • Registered Address
    • Phone Number
    • Website
  3. ⚠️ These details must exactly match your official documents.
  4. Choose Contact Method
    Select how Meta should verify you:
    • Email
    • SMS
    • Phone call
    • Domain verification
  5. 👉 Use contact details you can access immediately.

Step 5: Submit Supporting Documents

Upload official legal documents that prove your business exists.

✅Acceptable Documents

  • Certificate of Incorporation / Certificate of Formation
  • GST Certificate
  • Business License or Permits
  • Business Tax Registration
  • Udyog Aadhaar / Udyam Certificate
  • Business Bank Account Statement
  • Shop & Establishment Certificate

❌ Unacceptable Documents

  • Invoices or purchase orders
  • Personal bank statements
  • PAN card
  • Utility bills
  • Self-filled application forms
  • Website screenshots or printouts
  • Flyers, letterheads, or marketing material

If documents are not in English, you must provide a certified English translation.

Step 6: Confirm Contact Details & Enter Verification Code

  1. Double-check your contact information
  2. Enter the verification code sent by Meta
  3. Submit for review

Step 7: Wait for Meta Approval

  • Verification status can be tracked in Security Center
  • Approval can take up to 30 days
  • You’ll receive a confirmation email once verified

After Verification

Once verified:

  • Your WhatsApp messaging limits increase
  • Limits are now influenced by phone number reputation, not just verification
  • You can safely scale campaigns using LandinChat

If Verification Is Rejected

Rejections are common and usually caused by:

  • Mismatch between business name and documents
  • Invalid or unsupported documents
  • Incorrect address or contact details

Fix the issues and resubmit. Verification can be retried.

How to Connect Your Phone Number with LandinChat

(Embedded Signup – WhatsApp Business API)

Step 1: Log in to LandinChat

Log in to your LandinChat account

Step 2: Go to “Connect Account”

From the left menu, click Connect Account

Or use the direct connection link provided in your dashboard

 

 

Step 3: Click “Connect WhatsApp”

Click the Connect WhatsApp button

A popup will open to start WhatsApp’s Embedded Signup

 

 

Step 4: Log in with Facebook

  • Log in using the Facebook account linked to your Meta Business Manager
  • If already logged in, Facebook will continue automatically

⚠️ You must be an Admin of the Meta Business Manager to proceed.

 

 

Step 5: Business Selection (Meta Business Manager)

  • If you already have a Business Manager, it will be shown
  • If you don’t, Meta may prompt you to create one
  • If you are not an admin or have reached the business limit, you cannot continue

Fix this before proceeding.

 

 

Step 6: Select or Create WhatsApp Business Account (WABA)

You’ll see three options:

Option 1: Create New WABA + Profile (Recommended)

Best for new setups

Enter required business details

Website field is optional

Option 2: Use Existing WABA + Create New Profile

  • Use if you already have a WABA but need a new number

Option 3: Use Existing WABA + Profile

  • Details will be shown but not editable
  • Changes must be done later in WhatsApp Manager
 

 

Step 7: Create WhatsApp Business Profile (IMPORTANT)

Business Account Name

  • Must be your legal company name
  • Used internally by Meta

Display Name (Most Common Rejection Reason)

This is what users see on WhatsApp.

  • Must clearly identify your business
  • Must include your company name

Rules you MUST follow:

Correct Format:

“Brand Name by Company Name”

Example:
If company = XYZ Pvt Ltd
Brand = SuperTech

✅ SuperTech by XYZ Pvt Ltd

❌ SuperTech
❌ SuperTech Official
❌ SuperTech Services

Ignoring this causes instant rejection.

Category

 
  • Select the category that best describes your business
 
 

 

Step 8: Verify Your Phone Number

  1. Enter the phone number you want to connect
  2. Receive OTP via SMS or Call
  3. Enter the code to verify

The number must be unused on WhatsApp apps.

 

 

Step 9: Review Permissions

WhatsApp will show required permissions

These are mandatory

Click Continue to proceed

After Connection: Mandatory Next Steps

Your number is connected, but you’re NOT done yet.

1️⃣ Add Payment Method

Required for WhatsApp API conversation charges.

See: How to Add Payment Method for WhatsApp API Billing

 

 

2️⃣ Verify Meta Business Manager

Required to:

  • Increase messaging limits
  • Avoid account restrictions
  • Build trust with Meta

 See: How to Verify Your Meta Business Manager

Without these, your account may be limited or paused.

 

Final Reality Check (don’t ignore)

  • Most failures happen due to:
    • Wrong display name
    • Using an active WhatsApp number
    • Not being Business Manager admin
  • WhatsApp API setup is strict – not forgiving

If anything here feels confusing, ask before clicking Continue.

Need Help ?

Contact LandinChat Support before proceeding.
Fixing mistakes after setup is harder than doing it right once.

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